Frequently Asked Questions
Everything you need to know about your luxury shopping experience at Deliberti.
How long does shipping take and what are the costs?
We offer worldwide express shipping via DHL and FedEx. Orders are typically processed within 24-48 hours, with delivery taking 2-5 business days depending on your location. Shipping costs are calculated at checkout based on the destination.
What is your return policy?
You can return any item within 14 days of delivery. The product must be in its original condition, unworn, with all security tags and packaging intact. Please use our online portal to initiate a return request.
Are all products on Deliberti authentic?
Absolutely. Deliberti is an authorized retailer for all brands we carry. Every product is guaranteed 100% authentic and is sourced directly from the official fashion houses in Italy and abroad.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer installment payment plans through Klarna.
Will I have to pay import duties and taxes?
For orders within the European Union, taxes are included in the final price. For international orders outside the EU, the customer is responsible for any customs duties or local taxes imposed by the destination country.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your shipment in real-time.